Service at your Fingertips. CMC is committed to providing the highest level of customer service in the industry. We understand that real-time information is critical for managing your business effectively.
Built by the customer, for the customer, my CMC is a web-based customer portal built on your feedback that provides instant access to information important to you.
We know that access to online ordering and your transactional information is important to you. And if it’s important to you, it’s important to us. Our web-based tool, myCMC, helps you manage your business more effectively by allowing you to access:
- Inventory
- Product pricing
- Online ordering
- Release material for shipment
- Document search
- Real-time order and delivery status
With myCMC around the clock access, managing your account has never been easier.
CMC can automatically email documents to your inbox as transactions occur. Document routing can be set up for the following:
- Purchase Order Acknowledgements
- Bills of Lading
- Mill Certifications
- Invoices
Our email routing options are flexible. They can be applied to specific shipping locations or to your whole account. Emails can be sent to an individual or to multiple recipients.
Customers and suppliers who value automation to support increased efficiency, accuracy and ease of doing business will appreciate our Systems Integration technology. This system links or integrates partner systems with data transmissions by electronic means. Allowing you to transfer electronic documents or business data between customers and suppliers without human intervention.
Multiple technologies are supported including EDI, API, CSV, XML, flat files or custom formats.
The Benefits include:
- Customize data feeds and remove manual entry and processing • Reduce handling costs of sorting, distributing, organizing, and searching paper
- Store and index data electronically without the cost of manual entry
- Reduce errors and the need to rekey or scan documents
- Increase speed of receiving data and information into systems thus reducing process cycle times
Processes supported by Systems Integration:
- Inventory status
- Pricing data
- Purchase order placement
- Purchase order acknowledgment
- Shipping data for inventory receipt
- MTR Data for cataloging mill certs
- Electronic billing for accounts payable
- Remittancce advice and payment
- Customer inventory and payment
